Why Effective Fact-Finding Matters for Life Insurance Agents

Fact-finding is the primary step of field underwriting. And it’s one of the trickiest parts of the process.

Especially for new agents, remembering every detail — from medication names to medical conditions — can feel overwhelming.

As a life insurance agent, your ability to accurately uncover and record client information is the foundation of building trust and closing more policies. Fact-finding isn’t just paperwork; it’s the secret weapon that powers accurate underwriting, smooth client interactions, and higher placement rates.

Common fact-finding pitfalls (and how to avoid them)

Many agents struggle with:

• Client memory lapses around medication names and usage

• Spelling typos that derail underwriting accuracy

• Slow workflows due to manual entry and constant reference to cheat sheets

These small mistakes add up. A typo can cause delays, an incomplete medication list can trigger declines, and time wasted searching for the right details can cost you sales.

That’s why the best agents lean on tools that do the heavy lifting for them. Imagine typing “ZARELTO” and having a system automatically correct it to “XARELTO,” or starting to enter “dia…” and immediately seeing “diabetes mellitus” pop up as an option. Tools like these help you save time and keep client conversations moving forward.

Must-have features in a fact-finding tool

When you’re evaluating fact-finding solutions, look for features that make your job easier and your results more accurate:

• Autocomplete & Autofill for Medications and Conditions
  Speed up data entry while reducing errors by leveraging a massive database.

• Automatic Typo Corrections
  Ensure accuracy, even when clients or agents mistype (e.g. “ZareLto” corrected to “Xarelto”).

• Condition Lookup by Medication
  Helps when clients are unclear about their conditions, but remember the name of the drug they take.

• Smart Date Processing
  Automatically interprets dates (e.g. “1/2/23”) correctly. No more confusion over formats.

• Abbreviation Support
  Use shorthand like “HTN” for hypertension, and the system intelligently expands it.

These features protect against errors, speed up applications, and give you confidence that what you’re submitting is clean and complete.

How Best Plan Pro makes fact-finding seamless

Best Plan Pro is a fact-finding powerhouse tailored for final expense and life insurance agents. With over 100,000 medication & use combinations and thousands of diagnostic criteria baked in, our patented system learns from every case and gets smarter as new cases flow through the system.

Agents who use Best Plan Pro see:

• Faster applications: Skip guesswork, save time, close more business.

• Higher placement rates: Accurate details mean better underwriting outcomes.

• Increased confidence: No more fumbling through cheat sheets or spelling issues.

• Scalability: Whether you’re a new agent or running a large team, the system keeps up.

Try Best Plan Pro free for 14 days

If you’re ready to make fact-finding less stressful and more accurate, give Best Plan Pro a try. Setup takes just minutes, and you can start your free trial today.