Building Rapport
What are your customer’s thoughts and concerns? Building rapport with your customer means building trust and building that trust comes down to one primary factor: how can you help them? We trust those who are genuinely interested in us. However, there are some techniques that help illustrate your interest. In sales, we want to sell something to a client that will make their life better.
Get in sync
Get in sync with the inflections in their voice. Are they happy? Are they sad?
You could be selling the perfect thing for them. However, they’re not going to hear you when you are coming in bubbly and energetic when they just lost their partner of 35 years. Match their energy.
Why are you there?
Obviously, you’re there because they need something from you. What’s they problem they’re trying to solve? Be able to answer that question. Learning about your clients needs establishes rapport – it puts you and your client on the same page. What made them fill out the lead
You need to build rapport with your customer. What are their thoughts and concerns? Getting in sync with the inflections in their voice. Getting to that

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